Your search resulted in 2 "field service technician" jobs in Hudson Valley, NY. Save Job SearchSave SearchSave Job Search: field service technician
Benefits:
- Competitive compensation
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan with substantial company match
- Life and Travel Insurance
- Tuition Assistance
- Wellness Reimbursement Program
- Paid Holidays and Vacation
What is a Service Desk Technician?
Our focus on the transformational value of technology and customer service inspires us to holistically manage technology solutions to change lives for the better. The Service Desk Technician responds to technology related incidents and requests through the ITSM (Information Technology Service Management) ticketing platform. The ServiceDesk team supports two key functions, initial capture and triage of user issues. They work through a variety of communication channels, such as the ServiceDesk Portal, Phone, and chat, as well as support end-user technology solutions whether laptops, desktops, printers, peripherals, or other devices. The ServiceDesk team is responsible for maintaining customer support, communicating effectively to provide appropriate troubleshooting information for escalation and supporting the larger technology group by serving as the single point of contact. Alignment with the full I&O (Infrastructure & Operations) organization will ensure collaborative department needs are met to ensure we are providing an optimal level of support, looking for opportunities to educate, optimize and automate our service delivery to reduce business impacts.
What does a Service Desk Technician do?
- Serves as the single point of contact for the technology organization to the end business users
- Provides initial troubleshooting and triage to properly capture priority and provide appropriate troubleshooting information prior to escalation
- Deploys, supports, and troubleshoots for PC, mobile and office technologies, including but not limited to iOS, Android, desktop, laptop, peripherals, VDI (Virtual Desktop Infrastructure), and printers
- Maintains communication with the business on major incidents, rapidly triaging and communicating handoff to escalation teams to meet SLAs (Service Level Agreements)
- Contributes regularly to the ServiceDesk knowledge base using designated tools
- Keeps skills updated on supported technologies and corporate business applications
- Demonstrates the ability to follow departmental processes and policies, as well as maintain an acceptable level of performance as required by the departmental scorecard
- Participates in special projects to improve Processes and Technologies
- Takes responsibility for personal learning, development, and time management, setting achievable and meaningful work jobs and managing personal targets
- Demonstrates a commitment to Central Hudson organizational values, including performing to a high ethical standard and focused on integrity, collaboration, and teamwork in all efforts
- Duties will include participation in a 24/7 callout rotation to support L1 business callouts/escalation for major incidents and staggered shifts during workdays to accommodate business hours, subject to change based on business needs
- Provides support for storm/emergency restoration efforts
What does it take to be a Service Desk Technician?
Required:
- Associate’s degree in Computer Science, Information Technology, STEM, Business or a relevant field of study. In lieu of an associate’s degree, a High School Diploma or Equivalency degree and 2+ years relevant experience will be considered
- Experience in HW/SW troubleshooting activities and problem resolution
- Strong computer skills in Microsoft Office Suite
- Excellent communication skills, both written and oral
- Excellent interpersonal skills, including customer service, training, presentation, and public speaking
- Ability to be flexible and adaptable in the face of changing organizational priorities, technology, and processes
- Ability to travel to district locations
- Capable of lifting 35lbs
- Valid driver’s license
Preferred:
- Bachelor’s degree in Computer Science, Information Technology, STEM, Business or a relevant field of study
- Certifications: CompTIA A+
- Windows technology (Windows 8+) experience
- Apple technology (iPhone, iPad) experience
This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience.
Pay range: $51,400-97,700
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Full Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 4/24/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Performs all spa menu services as they relate to the salon and according to their license. Maintains a high level of guest service and satisfaction. The Manicurist is an active member of the Spa Team who responds to all issues of divisional concern with the framework of the operation of the entire hotel.
ESSENTIAL JOB FUNCTIONS:
- Demonstrate thorough familiarity of Salon menu services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner as per licensure.
- Assess the needs of the guest and advise on recommended services, consult with guest and make recommendations
- Provide high-quality manicures and pedicures which includes removing nail polish cleaning, cutting and shaping nails, cuticle care, callus removal and the application of polish based on clients' preferences.
- Provide high quality spa body scrubs and spa body wraps/treatments
- Learn benefits of ingredients and products used to be able to offer recommendations to guests to facilitate continued wellness and enhancement.
- Learn the ingredients of products used to know possible contraindications due to allergies or medical issues provided by guests.
- Participate in trainings, continuing education and learning and perfecting new styles and technique. Maintain a creative mind set
- Provide a high level of professionalism to clients as well as co-workers.
- Stock, organize, and maintain work stations and salon; Prepare materials and supplies for daily operations.
- Adhere to the standards of sanitation/disinfection/sterilization as directed by New York State Law and Spa policies and procedures.
- Ensure prep and station areas are stocked with necessary items.
- Facilitate open communication between the Mountain House, staff and management.
- Assist coworkers with coverage needed of shifts in order to promote teamwork and the success of the spa.
- Wear proper protective equipment when performing tasks that recommend such equipment.
- Clean designated equipment, such as nail clippers, cuticle pushers, nail files, pedicure station jets, hair brushes, combs, scissors, and other implements as assigned.
- Listen well, communicate effectively and establish working relationships with other staff, management, and guests that have a variety of educational backgrounds and values.
- Work productively and efficiently with or without supervision when performing tasks.
- Prioritize and meet time goals in a calm professional manner.
- Handle adversity, change or emergency situations calmly and with a level head.
- Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
- Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
- Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 50 pounds from ground level to 4 feet and carry a distance of up to 30 feet with/ without assistance. Walk up to 3 miles per day.
- Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust and focus.
- Identify and differentiate between variations and shades of color.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
QUALIFICATIONS:
- At least 20 years of age.
- Current New York State Nail Technician License.
- At least two years of proven experience in the field, preferably in the hotel or resort business.
- Proven work history in the areas of people and facility supervision.
- Current Standard First Aid & CPR preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 4/13/24